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מפתחים לך את הקריירה

A SaaS FinTech startup company that located in Tel-Aviv, looking for a Customer Success Manager

Tel Aviv, Israel

שנות ניסיון

תחום

3

תמיכה

על התפקיד

Responsibilities:

  • Serve as the primary point of contact for assigned accounts, fostering long-lasting relationships with key stakeholders.

  • Onboard new customers, providing product demonstrations, training sessions, and best practice guidance to ensure a smooth implementation process.

  • Proactively monitor customer usage and engagement metrics, identifying opportunities for upselling and cross-selling.

  • Collaborate with the sales and product teams to advocate for customer needs and provide feedback on product enhancements.

  • Troubleshoot and resolve customer issues in a timely manner, serving as a liaison between customers and internal departments.

  • Develop and execute customer success plans tailored to each account, with a focus on driving value and achieving desired outcomes.

דרישות המשרה

Requirements:

  • 3+ years of experience as a CSM in a B2B SaaS environment

  • Experience working with CRM software (e.g., Salesforce) and customer success platform.

  • Passionate about building lasting relationships and exceeding customer expectations.


    Proven ability to achieve customer retention and renewal goals.

  • Comfortable analyzing data and using insights to improve customer success initiatives.

  • Ability to communicate complex technical concepts to non-technical audiences.

  • Fluency in written and spoken English.

העלאת קובץ קו"ח
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