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מפתחים לך את הקריירה

An Israeli product company is looking for a Help desk

Herzliya, Israel

שנות ניסיון

תחום

2

תמיכה

על התפקיד

Responsibilities:

  • Handle technical support cases both in-person and remotely

  • Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures

  • Work with senior-level admins to determine and resolve high-level problems

  • Research, self-study and maintain proficiency in all areas related to IT technology

  • Work both independently and with a team

דרישות המשרה

  • At least 2 years of experience as a Help Desk Specialist, Technical Support or PC technician in a large hightech company

  • At least 2 years of experience in Microsoft products: Office, AD, etc.

  • Proven experience in PC/laptop imaging and deployment tools

  • Proven ability to troubleshooting, diagnosing and resolving basic technical issues

  • Customer-orientation and ability to work well under pressure

  • Strong multitasking skills

  • Experience in configuring and troubleshooting multiple OS environments (Windows, MacOS and Linux) - MUST

  • Proven experience with mobile device management systems

העלאת קובץ קו"ח
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