מפתחים לך את הקריירה
על התפקיד
Responsibilities:
Serve as the primary point of contact for assigned accounts, fostering long-lasting relationships with key stakeholders.
Onboard new customers, providing product demonstrations, training sessions, and best practice guidance to ensure a smooth implementation process.
Proactively monitor customer usage and engagement metrics, identifying opportunities for upselling and cross-selling.
Collaborate with the sales and product teams to advocate for customer needs and provide feedback on product enhancements.
Troubleshoot and resolve customer issues in a timely manner, serving as a liaison between customers and internal departments.
Develop and execute customer success plans tailored to each account, with a focus on driving value and achieving desired outcomes.
דרישות המשרה
3+ years of experience as a CSM in a B2B SaaS environment
Experience working with CRM software (e.g., Salesforce) and customer success platform.
Passionate about building lasting relationships and exceeding customer expectations.
Proven ability to achieve customer retention and renewal goals.
Comfortable analyzing data and using insights to improve customer success initiatives.
Ability to communicate complex technical concepts to non-technical audiences.
Fluency in written and spoken English.