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מפתחים לך את הקריירה

An Israeli cyber-intelligence firm is looking for a Help Desk Team Lead

Herzliya, Israel

שנות ניסיון




על התפקיד


  • Manage the IT/help desk team and evaluate performance

  • Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues

  • Establish best practices throughout the entire technical support process

  • Follow up with customers to identify areas of improvement

  • Ensure customer service is timely and accurate on a daily basis

  • Develop daily, weekly and monthly reports on help desk team’s productivity

  • Recruit, train and support help desk representatives and technicians

  • Coordinate with other IT departments to resolve complex issues and improve service delivery

דרישות המשרה

  • 2–3 years of technical and managerial experience as a team leader

  • Proven ability to troubleshoot, diagnose and resolve technical issues

  • Strong technical knowledge of computer systems, networks and software

  • Customer-service oriented with a problem-solving attitude

  • Excellent written and verbal communications skills

  • Team management skills

העלאת קובץ קו"ח
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